RETURNS POLICY
If you are not satisfied with your purchase, you have 30 days to return a product for refund.
If you request a refund of the original purchase price, this will be issued back to the original payment method (excluding the original postage that has been paid).
Refunds will be issued if items are returned in their original unworn condition with original labels attached. Returns that are damaged, soiled, scented, worn or altered will not be accepted and could be sent back to you. Unless the item is deemed faulty and a fault of Goat Training, the cost of postage will be deducted from any refund.
Due to current volumes, refunds will be processed within 25 days from the time of receiving your item(s).
Abuse of returns policy, such as repeat refunds with no valid reason, free wardrobing & chargeback fraud will not be accepted. Gym King reserves the right to make the final decision on refunds and returns.
HAVE YOU GOT MY RETURNED PARCEL?
Don’t worry, we’ve most likely got your parcel but is waiting in processing. Due to high volumes, we are unable to notify you we’ve received your returned parcel. Please keep hold of your proof of postage receipt. Once we’ve processed your return/ exchange, you will receive a email and SMS notification. Please allow us up to working 14 days to process this.
HOW TO RETURN
You will be required to login by entering your order number and email address. This will then take you to your recent orders where you can start your return process. Click on the item(s) you wish to return, choose the relevant issue and whether you would like a return or exchange. You will then be directed to a page that gives you your returns number and label. Please print this label off and enclose with your return. If you do not have a printer then please take note of the return number and enclose it in with your items. Ensure that the return number is clearly visible on your paperwork.
(Please keep hold of your receipt as proof of return.)
Pack the item(s) you wish to return or exchange in their original condition, all original labels must be intact and, in a condition, to resell the product.
We recommend returning your items back to us via Royal Mail Tracked service as we unfortunately can’t be held responsible for any items that do not reach us. Please return to:
GOATTRAINING Returns
62 Roseville Road
Leeds
LS8 5DR
Please note that you will be responsible for paying postage costs associated with your return.
If you have any further enquiries about refunds or returns for UK orders, please contact cs@goattraining.co.uk
RETURNS
Products must be returned in their original unworn condition with original labels attached. All products purchased from the 1st November 2021 – January 1st 2022 can be returned within 60 days, otherwise you have 30 days to return your items.
INTERNATIONAL RETURNS
You may return an international order within 30 days of receiving your order for an exchange or refund. To return an international order, please follow the steps below;
Go to the Global-e Returns Portal, enter the order ID and email address you used to place your order.
Select the item(s) you wish to return by adjusting the quantity and select the return reason. A copy of the return label will be emailed to you.
Pack the item(s) you wish to return in their original condition, with the original packaging. Seal the packaging, print the returns label, and affix it securely to the outside of the package.
Returns can only be accepted via this process; this is to ensure that the appropriate customs clearance documentation is generated. Please note that the cost of return shipping will be deducted from the refund you are issued.
Once processed, the refund will take approximately 7-10 working days to be credited back to your original payment method.
For any further enquiries regarding international orders or returns, please use the Global-e help centre
FACE MASKS
Please note that we can’t accept any form of returns or exchanges on Goat Training Face Masks due to hygiene and health & safety reasons.
Faulty masks returns will not be acceptable if the packaging is opened /unsealed/ worn.
UNDERWEAR & SWIMWEAR
Please note that we can’t accept returns or exchanges on underwear or swimwear due to hygiene reasons.
FRAGRANCE
Please ensure that the item(s) you return are unopened and in the original packaging. However, if the goods you receive are damaged or faulty, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
UNACCEPTABLE RETURNS
If you return an item beyond the 30-day period or we deem the item in a non-sellable condition, we will hold the item(s) until you arrange a collection from our warehouse. Our Customer Service Team will be in touch to advise you of this.
For any further enquiries, please email our customer service team on cs@goattraining.co.uk who will assist you further.
FAULTY ITEMS
In the unfortunate circumstance that you receive an incorrect item, or item you believe to be faulty, please contact our customer service team on cs@goattraining.co.uk with the below info:
- Your Order Number
- Item Name and Size
- Clear Photos with:
- The close up of the fault
- Full product length picture
- The GOAT Training logo and tag attached to product
Upon Goat Training receiving your faulty/incorrect item, we will happily reimburse UK postage costs up to a value of £4.50 per parcel, dependent on size, weight and location.
I’VE SENT THE RETURN PARCEL BACK, WHEN WILL I GET MY REFUND BACK?
Please note, due to busy periods, returns process may take up to 25 days to process.
We will send you an email notifying you once your return have been processed.
If you do not receive an email after 14 working days, please contact our customer service with your proof of postage, parcel tracking number and order number